Question: Why should I use a collection agency?
Answer: Many debtors will pay a collection agency even though they never cooperated with the original creditor. Once an account is placed in collections, debtors often realize they are about to damage their credit ratings or to go to court, therefore it is often possible for the agency to collect when the client was not able to.

Question: Why should we trust you with our business?
Answer: We have the IPS Unfair Advantage! Try us out, and only stay if you are satisfied with the results. We are members of the Association of Credit and Collection Professionals (ACA), The Better Business Bureau (BBB), The Michigan Association of Collection Agencies (MACA) and are bonded and licensed in the states we operate in. And we have the resources and experience to collect on your bad debts.

Question: I am not in Michigan or Florida. Is that a problem?
Answer: In most cases, we can still help you. Please call us to confirm that you are in a state that allows us jurisdiction to collect.

Question: Are your rates competitive?
Answer: Absolutely. While there are some agencies who will work for pennies, keep in mind that you get what you pay for. We have experienced people working your accounts in a consistent, professional manner. The discount agencies depend on less effective (but cheaper) techniques and hope to replace unsatisfied clients with volume. We do not work that way.

Question: Do I need to sign a contract to do business with your firm?
Answer: Yes, a contract is necessary and a good business practice to spell out the responsibilities of both parties. However, our contract does not lock you in to any time or exclusivity commitments.

Question: How long will it take for you to collect my money?
Answer: The age of the debt plays a part in how long it may take to collect anything. The older and larger the debt, the longer it may take. Ideally, we like to get your money within 60-90 days, but of course each case is unique and the time it takes varies widely. Not all claims are collectible as some debtors may file chapter 7 bankruptcy, become deceased or just refuse to pay.

Question: When and how do I get my money once it is collected?
Answer: Any money collected on behalf of clients is remitted during the first half of the month following recovery via our trust account.

Question: What if the debtor disputes the debt or just refuses to pay?
Answer: If the debtor disputes the debt, we will provide them with documentation from you to prove the validity of the debt. If that fails, the account will be reviewed to explore all possible options, and if litigation is feasible, you will be consulted to determine the next steps. We will stay with you throughout the process and do whatever we can to facilitate the recovery of your money. Accounts in dispute are still reported to the credit bureaus.

Question: Does the age of the debt make it more difficult to collect?
Answer: Yes, the older a debt is, the harder it is to collect. We strongly recommend not waiting more than 90 or 120 days to submit accounts for collection.

Question: How do I place accounts with you for collection?
Answer: IPS can accept accounts in a variety of ways: mail, fax, disc and email. We can take a file generated by your system or provide you with a spreadsheet template to fill in with your accounts.